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Terms & Conditions

1. About Us

The Cycling Gardeners of Edinburgh is a trading name of JAC Trades Ltd | Registered in Scotland Company No. SC671218 | VAT No. GB 461 6170 04

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2. Services
We provide garden maintenance and related services as agreed in writing, including by email or quotation.

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3. Bookings
Bookings are confirmed once agreed via email, message, or written quotation.

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4. Pricing
Prices are quoted in advance and are inclusive of VAT unless stated otherwise. Quotations are based on the information available at the time and may be fixed or estimated depending on the nature of the work. We reserve the right to adjust pricing if the scope of work changes, including where site conditions differ from those described or reasonably expected. Any adjustments will be agreed in advance before work continues. If revised pricing is not agreed, we reserve the right not to proceed with the work.

​5. Payment Terms
Payment is due within 14 days of invoice unless otherwise agreed. We reserve the right to charge interest on late payments in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

6. Cancellations
We require at least 48 hours’ notice for cancellations. Late cancellations may be charged.

7. Access & Safety
Customers must ensure safe access to the property. We reserve the right to refuse work if conditions are unsafe.

8. Liability
We will take reasonable care when providing services. We are not liable for pre-existing garden conditions or hidden hazards, including buried objects or unstable structures.

9. Damage
Any damage caused by us must be reported within 48 hours.

10. Weather
Work may be rescheduled due to adverse weather.

11. Complaints
We aim to provide a high standard of service at all times. If you are dissatisfied with any aspect of our work, please notify us as soon as possible by email at info@cyclinggardeners.co.uk so that we can investigate and resolve the issue promptly. We will acknowledge your complaint within a reasonable timeframe and aim to resolve it quickly and fairly. Where appropriate, we will take reasonable steps to rectify any issues identified. Nothing in these terms affects your statutory rights.

12. Governing Law
These terms are governed by the laws of Scotland.

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